Effective Date: August 20, 2025
RoofLetters.com (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what we collect, how we use and share it, and the choices you have. This Policy applies to our website, communications, and professional services, including virtual and on-site inspections and the preparation of engineering letters (collectively, the “Services”).
Information you provide. Contact details (name, company, role, phone, email), project/claim details (addresses, claim numbers, AHJ or insurer notes), media you submit (photos, videos, drawings), scheduling preferences, and any messages you send us. For payments, our third-party processor collects and processes your payment information.
Information collected automatically. When you use our site, we may collect device and usage data such as IP address, browser type, pages viewed, referring/exit pages, and timestamps. We use cookies and similar technologies for essential functionality, analytics, and to remember preferences.
Information from third parties. We may receive information from contractors, property owners or managers, adjusters/insurers, authorities having jurisdiction (AHJs), consultants, and service providers (e.g., e-signature, CRM, scheduling, video conferencing). If you participate in a virtual inspection, metadata (timestamps, file names, and, if enabled, geotags) may be captured.
Sensitive or special categories. Our Services do not require sensitive personal information. If such information is incidentally provided in claim files or photos (e.g., people captured in the background), we process it only as necessary to provide the Services.
We use information to:
Legal bases (where applicable). We rely on your consent (e.g., certain cookies), our legitimate interests in providing and improving the Services, contract performance, and legal obligations (including professional recordkeeping).
We do not sell your personal information. We share information only with:
We use essential cookies for site functionality and optional analytics cookies to understand usage and improve performance. Most browsers let you block or delete cookies; doing so may affect site functionality. We do not currently respond to “Do Not Track” signals.
We retain project and communication records for as long as needed to provide Services and for legitimate business, professional, and legal purposes—often for multiple years to align with engineering and recordkeeping obligations. When retention is no longer necessary, we delete or de-identify information.
We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
California residents. We provide a “Notice at Collection”: we collect identifiers (e.g., contact info), commercial information (project context), internet activity (site usage), and professional information for the purposes outlined above. We do not “sell” or “share” personal information as defined by California law and we do not use or disclose sensitive personal information for purposes that require a right to limit. You may request access or deletion as permitted by law.
EEA/UK users. If you are located outside the United States, note that we process and store data in the U.S. You may have rights to access, correct, delete, or object to processing, and to data portability, subject to legal limits.
Our Services are not directed to children under 13, and we do not knowingly collect personal information from them.
Our site may link to third-party websites or integrate third-party tools. We are not responsible for the privacy practices of those third parties. Review their policies before providing information.
If you access the Services from outside the United States, you understand that your information may be transferred to, stored, and processed in the U.S., where privacy laws may differ.
We may update this Policy from time to time. The “Effective Date” above reflects the latest version. Material changes will be posted on this page (and, when appropriate, communicated to you).
Questions or requests about this Policy or your information?
Email: support@roofletters.com
If you submit a request, we may need to verify your identity and jurisdiction before responding.